Hemi Performance

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Warranty & Returns Policies

Hemi Performance is Australia's largest Chrysler parts specialist and we are committed to excellence in all areas. Customer satisfaction is an important part of our commitment.
This is also reflected in our warranty and returns policy, which means you can shop with us with confidence knowing that we can offer you repairs, exchanges, credits and even refunds (with any applicable return fees.)

Change of Mind
If you simply change your mind, you can return any new or unused item within 30 days of the date your item was shipped and we may offer you an exchange or credit note provided that the item is in as new condition.
We cannot accept returns on custom ordered items.
If your product has been used, see warranty return instructions below. If your item included any "special offer free parts", these must be returned at the same time or their value may be deducted from your credit note.

If you are returning any parts for warranty consideration, please send us an e-mail or contact us by phone before shipping parts back. Our staff can help to determine if a warranty claim is valid and where the part needs to be sent.
Most parts are warranted by the manufacturer, usually for 1 year from the date of purchase, unless specified otherwise. Hemi Performance may provide you with an exchange, repair or refund using your original payment method, if the items are found to be faulty, not doing what they're supposed to do, or are significantly different to those shown or described to you.

ALL WARRANTY IS “BACK TO BASE” – Items must be returned to Hemi Performance before any exchange or refund will be issued.

The customer is responsible for the cost of the return postage to Hemi Performance, whilst in transit good are at the owner’s risk, postage and insurance on replacement or repaired parts will be the responsibility of Hemi Performance.
Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration.
Parts used for racing or competition are warranted against manufacturers' defects only (this will be determined by the manufacturer NOT Hemi Performance.) Parts used for racing or competition are not warranted for wear or breakage under any circumstance.
If your item included any "special offer free parts", these must be returned at the same time or their value may be deducted from your credit note.
We reserve the right to charge a restocking fee or refuse any claim.
We cannot accept returns on custom-ordered parts.

Missing Items
Any claim after 14 days WILL NOT be honoured. *

Sometimes your goods will be delivered on different dates, so first of all, check your emails from us to see if any of your items will be arriving separately.
If there is a 0 in the quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you and it has been placed on “Back Order”.
You will not be charged any additional postage costs for back order items. If the invoice or fulfilment summary says an item should be in your parcel but it isn't, please send us an e-mail or contact us by phone to let us know which item(s) you believe are missing.

Breakages & Incorrect Items
Any claim after 14 days WILL NOT be honoured. *

If an item is damaged or incorrect, please send us an e-mail or contact us by phone, our customer support staff will assist with either a partial compensation, replacement or a refund (on a case by case basis).
Liability Statement
Hemi Performance's liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price, or at our option, repair or replacement of the part(s).

Hemi Performance shall not be liable for any consequential or incidental damages.

Costs NOT covered are, but not limited to;
Part installation, Part Removal, Labour, Return Postage, Loss of time or productivity or any other cost involved (e.g. Coolants/Oils/Gaskets Etc.)

Website Liability Statement
Acceptance of our Terms
By visiting this website, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Hemi Performance you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of Hemi Performance. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and Hemi Performance and that your use of Hemi Performance shall indicate your conclusive acceptance of this agreement.

Provision of Services
You agree and acknowledge that Hemi Performance is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that Hemi Performance is entitled to provide services to you through subsidiaries or affiliated entities.

Proprietary Rights
You acknowledge and agree that Hemi Performance contains proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

Termination of Agreement
The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.

Disclaimer of Warranties
You understand and agree that your use of Hemi Performance is entirely at your own risk and that our services are provided "As Is" and "As Available". Hemi Performance does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the Hemi Performance website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

Limitation of Liability
You understand and agree that Hemi Performance and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not Hemi Performance has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of Hemi Performance is limited to the greatest extent permitted by law.

External Content
Hemi Performance may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that Hemi Performance is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by Hemi Performance to resolve any legal matter arising from this agreement or related to your use of Hemi Performance. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.

Entire Agreement
You understand and agree that the above Terms constitute the entire general agreement between you and Hemi Performance. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

Changes to the Terms
Hemi Performance reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of Hemi Performance after any changes to Terms will signify your agreement to be bound by them.

Hemi Performance policies and warranty does not imply, intend to or detract any consumer rights listed in and able to be enforced from Australia Consumer law, in the event of conflict the single condition shall be void and all other conditions remain in place.

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