Kevin's Rating:

Ease of Installation
Build Quality
Price/Value
Appearance

Wrong part sent.

Likely not thing wrong with part outside it is the WRONG one. Company has failed to respond to multiple attempts to contact in multiple venues (company refuses to publish an email address).
A wrong part can happen. A communication can be misplaced. Multiple attempts in multiple venues over the course of weeks -- the would appear to be something REALLY wrong here. This MIGHT be an "ok" vendor for Australians, but the model appears to be deeply flawed for North Americans attempting to correct any issues.
In the end, for me, this has been a complete waste of time and money. FYI.